St3 Privacy Policy — Our Commitment to Protecting User Information
This policy explains how the st3 platform collects, uses, stores, and protects the personal information of users in Malaysia. We take every user's privacy seriously and are committed to handling your data transparently and responsibly.
Effective date: 1 January 2026. This policy applies to all users accessing st3 via the website or mobile app.
1. Information We Collect
When you register and use the st3 platform, we collect certain categories of information to ensure our services run smoothly, securely, and in line with the needs of Malaysian users.
Account Information
- Your full name, email address, mobile number, and date of birth as provided during registration.
- Your chosen username and password (passwords are stored in hashed form and cannot be read by our staff).
- Identity verification documents submitted upon request (such as a national ID or passport) for compliance and age verification purposes.
Payment Information
- Records of deposits and withdrawals in Malaysian Ringgit (RM / MYR), including the payment methods used such as TNG eWallet or online banking.
- Your bank account number or e-wallet details used for transactions. This information is handled by payment processors that comply with industry security standards.
Technical & Usage Information
- Your IP address, browser type, operating system, and device model used to access the platform.
- Activity logs — pages visited, access times, buttons clicked, and gaming session records.
- General geolocation data (state or city) based on IP address for regional verification purposes.
2. How We Use Your Information
St3 uses collected information solely for legitimate purposes directly related to delivering our platform services. We do not use user data for unrelated purposes without explicit consent.
- Account management: To create, verify and securely manage user accounts.
- Transaction processing: To process deposits, withdrawals and MYR transactions accurately and securely.
- Platform security: To detect and prevent fraud, money laundering and suspicious activity.
- Service improvements: To understand usage patterns and improve the platform experience based on anonymised aggregate data.
- Service communications: To send important notifications relating to your account, transactions, or policy changes.
- Legal compliance: To meet Malaysian legal compliance requirements and applicable reporting obligations.
3. Cookies & Tracking
The st3 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Types of Cookies Used
- Essential cookies: Required for core platform functions such as login, session management and security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collects information on how users interact with the platform (frequently visited pages, response times) to help us improve our services.
- Preference cookies: Saves your personal preferences such as language and display layout so you don't have to reconfigure them each time.
You can control or block cookies through your browser settings. However, blocking essential cookies may affect your ability to log in or use certain features on the st3 platform.
4. Data Storage, Security & Sharing
Storage & Security
All user personal information is stored on servers protected by industry-standard encryption protocols. st3 implements appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or loss of user data.
Account information is retained for as long as your account remains active. Following account closure, data required for legal compliance purposes will be retained for the period prescribed under Malaysian law before being permanently deleted.
Third-Party Sharing
St3 does not sell, rent or trade users' personal information to third parties for marketing purposes. Data sharing only occurs in the following limited situations:
- Payment processors required to handle your MYR transactions — they are bound by strict confidentiality agreements.
- Malaysian law enforcement authorities where required by law or court order.
- Technical service providers that support platform operations, subject to strict data processing agreements.
5. User Rights & How to Contact Us
As an st3 platform user, you have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights.
Right to Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification
If you find that the information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update certain personal details directly from your account settings, or contact support for changes that require verification.
Right to Erasure
You may request the deletion of your personal information. Please note that a deletion request may result in account closure, and certain data may need to be retained for a specified period to satisfy Malaysian legal requirements.
Policy Changes & Contact Us
St3 reserves the right to update this Privacy Policy from time to time. Users will be notified of significant changes via in-platform notifications or email. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any enquiries regarding your data privacy or to submit a user rights request, please reach out to our support team:
Email: [email protected]
We will endeavour to respond to all privacy enquiries within 5 business days.